Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the policies contained herein.

All orders are shipped within 1-3 business days from the day you place your order and are delivered within maximum 15 business days from the day you place your order. Once your order has shipped, you will receive a confirmation email with tracking information.

A. shipping costs:

We do not charge anything for shipping, whether the product is shipped within the country.

B. Domestic Transit, Processing, and Order Deadline:

Generally, domestic shipments are in transit for 15 days (Monday through Friday). Order cut-off time will be 12:00 PM Central European Time (Paris). Processing time for domestic orders is 10-12 business days (Monday through Friday).

C. Delivery conditions:

We use USPS to deliver the product.

 

D. Change of delivery address:

We cannot change the delivery address once it is in transit. If you need to change the delivery location of your order, please contact us within one day of placing your order at contact@penguin-store.co or call us at +1 385-273-2246

E. Cancellations:

If you change your mind before you receive your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy.

F. Damaged Packages in Transit:

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service department. If the package was delivered without you being present, please contact customer service: contact@penguin-store.co or call us at +1 385-273-2246

 

Customer Service:

We will respond within 24 hours.

 

Phone: +1 385-273-2246

Mail: contact@penguin-store.co

Customer service is available Monday to Friday from 9:00 am to 6:00 pm

Antoine Charlebois Nantel is headquartered at 284 rue saint-georges, salaberry-de-valleyfield, Qc, CA, J6S 5X3